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Refund policy

PLEASE CONTACT US IF YOU HAVE ANY PROBLEMS OR ISSUES WITH ANY OF OUR PRODUCTS, WE WANT TO SERVE OUR CLIENTS THE BEST WE CAN AND WILL EVALUATE EACH CASE ON ITS OWN BASIS. BELOW IS JUST GUIDELINES.
  • RETURNS

    Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • REFUNDS (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
    If you are approved, then you will be allowed to exchange the product(s) for any other product(s) of the same value or request a gift voucher to the value of the product(s) you purchased or we can also refund the value of your purchase by EFT.
  • EXCHANGES (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we will organize the exchange for you.
  • SHIPPING

    To return your product, you should send your product to:
    BRG BIOKINETCS INC.
    35 Feld Street,
    Klein-Windhoek, Windhoek,
    Namibia

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    We advise that you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.